It’s eleven o’clock in the morning. Helen Petrova’s in one of the biggest department stores in the city which only opened a few weeks ago. Many things are bought and sold here every day. Though it’s still early and the store has just opened, there are a lot of customers near the counters: some are buying things, others are just looking round.
Excuse me. How do I get to the shoe department?
It’s over there on the left, please.
I want a pair of boots please
What’s your size?
Thirty-four, and I want very warm ones, too. It's very cold outside
Oh yes, it’s terribly cold. Thirty-four... You have very small feet. It won’t be easy to find a suitable pair, I’m These are nice boots, don’t you think? Will you try them on? How do they feel?
These are nice boots, don’t you think? Will you try them on? How do they feel?
Helen: I think they’re a size too big. Perhaps you can find different pair. Can you give me a size smaller?
Shop assistant: Just a moment. I’ll have another look. You’re lucky. Here’s a lovely pair; but it’s more expensive