Хорошо, высылайте повторно. Не пойму как потерялся заказ. Если все же второй дойдет, обещаю возместить вам стоимость. Хотя наверное не дойдет, к сожалению.
Well, send again. I do not understand how an order gets lost. If the second comes, promise to reimburse you the cost. Although probably will not come, sadly.
Well, send again. I do not understand how to lose order. If, however, the second comes, I promise to reimburse you the cost. Though probably not come, unfortunately.