Качественное обслуживание клиентов

Качественное обслуживание клиентов сегодня – это важнейший фактор успеха на рынке компании завтра. Это утверждение правомерно для любой отрасли. Получение удовлетворения клиентов происходит не столько от покупки, сколько от исключительного качества обслуживания клиентов. Это уже не материальные, а психологические и социальные факторы лояльности. Следовательно, компания должна улучшать не только свою продукцию (товары либо услуги), но и работать на улучшение качества обслуживания, что делает ее эмоционально привлекательной для целевой группы потребителей.
Каждая компания, как правило, разрабатывает свои правила обслуживания клиентов, для того, чтобы они вновь и вновь приобретали именно ее товары или услуги.
Факт: Специалист по обслуживанию клиентов должен не только регулярно опрашивать менеджеров, но и собственными глазами отслеживать процессы продаж, с тем, чтобы в последующем обучать персонал общению с потребителями.
В банке отдел обслуживание клиентов занимается: оформлением и выдачей вкладов населения, начисление процентов по вкладам, прием и выдача денежных переводов, открытие текущих счетов физическим лицам, работа с банковскими картами, оформление различных платежей и иных операций, проводимых данным банком с физическими лицами.

Результаты (английский) 1:

Quality customer service is a critical success factor in the market the company tomorrow. This claim is legitimate for any industry. Obtaining customer satisfaction comes not so much from buying from exceptional quality customer service. This is not physical, but psychological and social factors. Therefore, the company should improve not only your products (goods or services), but also work on the improvement of service quality that makes her emotionally attractive to the target group of consumers.Each company, as a rule, shall draw up its own rules of customer service, so that they again and again purchased its goods or services. Fact: customer service specialist must not only regularly poll managers, but also with his own eyes track the sales processes, in order to train staff to communicate with consumers.A bank customer service: registration and issuance deposits, interest on deposits, reception and delivery of remittances, opening of current accounts for individuals, work with bank cards, making various fees and other data bank operations with individuals.

Результаты (английский) 2:

Quality customer service is today - is the most important success factor in the company's market tomorrow. This statement is justified for any industry. Obtaining customer satisfaction is not so much on the purchase, but on exceptional customer service. This is not the material, and psychological and social factors of loyalty. Therefore, the company needs to improve not only their products (goods or services), but also work on improving the quality of service that makes it emotionally appealing to the target group of consumers.
Each company, as a rule, develops its own rules of customer service, to ensure that they again and again gained it its products or services.
fact: Customer service specialist must not only regularly poll the management, but also with their own eyes to track sales processes, in order to subsequently train staff to communicate with customers.
The bank customer service department deals with: preparation and issuance of public deposits, accrued interest on deposits, reception and delivery of money transfers, opening of current accounts of individuals, work with bank cards, registration of various payments and other transactions conducted by the bank according to the individuals.

Результаты (английский) 3:

quality customer service today is a major success factor on the market the company tomorrow. this assertion is correct for any industry. obtain customer satisfaction comes not so much from the purchase, many of the excellent quality of customer service. it"s not physical, psychological and social factors of loyalty. therefore, the company should improve not only their products (goods or services), but the work to improve the quality of services, which makes it highly attractive to the target consumer groups.each company, as a rule, is developing its rules of customer service, so that they again and again earned it its goods or services.in fact, professional customer service should not only regularly interviews with managers, but also with their own eyes to monitor the processes of sales, so that in the subsequent train personnel to communicate with consumers.in the bank of the customer service has: the processing and issuance of public deposits, interest on deposits, reception and cash transfers, the current accounts of individuals, work with a bank card, the design of various payments, and other operations conducted by the bank to the individuals.