I am sorry to hear that you have no

I am sorry to hear that you have not received the goods. I am glad to help you.

1) If your order has not been completed, please open dispute for your order before the order completion. And then please try to track your items online and contact your supplier for help. Your refund will be made to you after your supplier approved the refund request. Or you can file a claim for the order and ask our Case Management Specialist to help you.

Note: Your payment will be released to your supplier if you have not opened a dispute for the order before the due date.
2) If your order has already been completed, please try to track your items online and contact your supplier for solution. You may may contact our customer service team for future assistance.

Результаты (английский) 2:

我很抱歉听说你还没收到货。我很高兴帮助你。

1）如果您的订单尚未完成，请您的订单，在订单完成开放纠纷。然后请跟踪您的项目在线联系你的供应商的帮助。您的退款将在您的供应商批准退款请求你。或者你可以文件为秩序主张和要求我们的案件管理专家来帮助你。

注意：您的付款将被释放到你的供应商，如果你没有在到期日之前以打开的争议。
2）如果你的订单已经完成，请尝试跟踪您的项目在线联系你的供应商解决方案。你可以联系我们的客户服务团队，为未来的援助。