Например, по прибытию один из пасса

Например, по прибытию один из пассажиров подходит к Вам и говорит, что сервис был очень плохим и пассажиры чувствовали себя некомфортно во время взлета. Он говорит, что обязательно пожалуется менеджеру на ужасный сервис. Что Вы сделаете в этой ситуации?
Я считаю, что в этой ситуации необходимо дать полностью высказаться пассажиру. Затем спросить: чем конкретно Вы не довольны? Скажите обязательно, что Вы будете делать все возможное, чтобы улучшить сервис, и мнение клиентов очень важно для Вас, поблагодарите за то, что пассажир подошел к Вам.
В принципе, все, больше от вас ничего не требуется, главное – не теряйтесь.

Результаты (английский) 1:

For example, one of the passengers on arrival comes to you and says that the service was very bad and passengers feel uncomfortable during takeoff. He said that necessarily will complain to the Manager at the horrible service. What do you do in this situation?I believe that in this situation it is necessary to give fully speak to the passenger. Then ask: what specifically you are not happy with? Tell me necessarily that you will do everything possible to improve service and customer's opinion is very important for you to thank for the fact that a passenger came up to you.In principle, all more from you do not need to do anything, the main thing is not to get lost.

Результаты (английский) 2:

For example, on arrival a passenger comes up to you and says that the service was very bad and the passengers feel uncomfortable during takeoff. He says that it is necessary to complain to the manager for terrible service. What will you do in this situation?
I believe that in this situation it is necessary to fully express passenger. Then ask what specifically you are not satisfied? Tell sure that you will do everything possible to improve service, and customer feedback is very important for you to thank for the fact that the passenger came up to you.
Basically, anything more from you do not need anything, the main thing - do not get lost.

Результаты (английский) 3:

for example, on arrival of a passenger comes to you and says that the service was very bad and the passengers feel uncomfortable during take-off. he said that the need to call for a service manager. what do you do in this situation?i believe that in this situation, it is necessary to fully express passenger. then ask: what exactly are you not satisfied with? tell you what you will do everything possible to improve the service, and the view of customers is very important to you, you must thank for what passenger came to you.in principle, all the more you"ll never need, but the main thing is to not get lost.